8x8 Chat Apps API​

Enrich customer engagement with our Chat Apps API

8x8 Chat Apps API for WhatsApp & Facebook in Singapore & Philippines 2

Amplify communication impact with images and video in WhatsApp, Facebook Messenger, Viber and more

Streamline multiple chat apps into one platform: 8x8 Chat Apps API

Single API

Whether your customers prefer WhatsApp or Facebok Messenger, our API lets you manage them all from one place.

Multiple channels

One 8×8 Chat Apps API connects to multiple channels

Customer engagement

Enrich the conversation, increase customer engagement

8x8 Chat Apps API for WhatsApp & Facebook in Singapore & Philippines 4

8x8 - Your dedicated communications partner in the Philippines & Singapore

8x8 Chat Apps API for WhatsApp & Facebook in Singapore & Philippines 4

Direct connections with operators

Redundancy assurance with fallbacks for each APAC destination

High quality direct connections with South East Asia operators boosting global coverage

Local expertise, market know-how

A single partner for your market with local expertise

24/7 support in the Philippines & Singapore

8x8 Chat Apps API for WhatsApp & Facebook in Singapore & Philippines 1

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The State of Chat Apps in Asia and How Brands Can Benefit

Why 8x8 Chat Apps API for the Philippines & Singapore?

Manage multiple chat apps easily

8x8 Chat Apps API streamlines multiple channels into a single API, making it effortless to manage and provide a uniform customer experience across WhatsApp, Viber, Facebook Messenger, and more

Increase engagement with rich content

Increase engagement with customers by sending images, videos, files, geotags, URL links, and more​

Increase customer insights

Make data-driven decisions and optimize communication strategies with detailed reports and insights on messages sent

Increase message deliverability

Ensure messages reach the intended recipients with smart orchestration rules that find the most effective chat app channel for each customer

Consumers in Asia spend more than 2 hours daily on messaging apps

Frequently Asked Questions (FAQs)

8×8 Chat Apps API is a powerful tool that allows businesses in Singapore and the Philippines to integrate chat messaging capabilities into their applications and systems. 

The API enables businesses to offer real-time messaging experiences using WhatsApp, Viber, Facebook Messenger and other channels to their customers, enhancing communication and collaboration. 

With 8×8 Chat Apps API, businesses can provide seamless chat functionality, including two-way conversations, file sharing, and automating notifications. By leveraging this API, businesses can improve customer engagement, streamline internal communication, and deliver exceptional user experiences.

Important information:

  • 8×8 Chat Apps API enables chat messaging integration for businesses.
  • It offers features like two-way conversations, file sharing, and automating notifications using WhatsApp, Viber, and Facebook Messenger.
  • Businesses can enhance customer engagement and internal communication.

8×8 Chat Apps API works by providing a set of programmable interfaces that allow businesses to embed chat messaging capabilities into their applications.

Through RESTful API endpoints, developers can send messages, retrieve message logs, and manage chat-related features. 

8×8 Chat Apps API seamlessly integrates with existing business applications, enabling users to communicate in real-time without the need for separate messaging platforms. It also supports push notifications, ensuring that users stay updated with new messages even when they are not actively using the application.

Important information:

  • The 8×8 Chat Apps API offers programmable interfaces for chat messaging.
  • It integrates with existing business applications for seamless communication.
  • Push notifications keep users informed about new messages on WhatsApp, Viber, or Facebook Messenger.

The 8×8 Chat Apps API provides businesses with a range of essential features that enhance their messaging capabilities. These features include:

  • Automated SMS Fallback: Resend undelivered or unread messages via SMS or another chat app channel to ensure deliverability
  • Hassle-free integrations: Plug and play connectors to add more channels to your existing CRM, ticketing, and support systems
  • Analytics and Insights: Receive insights on messages sent, including deliverability and open rate
  • Template Management: Create, submit, and manage WhatsApp templates via 8×8 Connect
  • Onboarding Support: Receive expert onboarding support for all chat apps

Security is a top priority for 8×8. Data is encrypted in-transit and at-rest, utilising strong encryption technologies, such as the Transport Layer Security (TLS) version 1.2, Short Message Peer-to-Peer (SMPP) protocol via TLS, and the 256-bit AES algorithm in Galois Counter Mode (AES-GCM).

8×8 maintains externally validated support for data security regulations and standards, including SOC 2 Type II, FISMA/NIST, HIPAA, and PCI-DSS, and are designed to comply with data protection regulations, such as the Personal Data Protection Act (PDPA) in Singapore and the Data Privacy Act of 2012 in the Philippines. Additionally, every chat app channel has its own security policy.

Important information:

  • The 8×8 Chat Apps API uses encryption protocols to secure chat messages.
  • It complies with data protection regulations for user data privacy.

8×8 provides hassle-free plug and play connectors for businesses to easily add more channels to existing CRM, ticketing, and support systems. 

Otherwise, businesses can also use 8×8 Converse, an all-in-one chat app conversation tool where two-way conversations across multiple channels can be managed on one single interface. 

8×8 Converse enables seamless transitions between channels with access to full chat history and customer information, empowering customer support agents with streamlined processes and optimizing customer interactions with rich data.

Ready to get started? Contact us!

Any sales or general enquiries?

Complete the form on the right or email cpaas-sales@8×8.com