8x8 Video Call API​

Resolve customer issues anywhere instantly with our Video Call API

On Demand Customer Support with 8x8 Video Interaction API in SG & Philippines 2
On Demand Customer Support with 8x8 Video Interaction API in SG & Philippines 3

Our Video Call API lets you be there anytime, even you can't

Instant live video calls with one click. No sign ups, no downloads.

Connect instantly

Video Call is web-based and designed for mobile phones. No downloads. Just one click, you’ll both be connected.

Trust is earned face-to-face

Just because you can’t be on-site, doesn’t mean you can’t be there. Our Video Call platform improves customer service, provides assistance, and builds trust face-to-face.

Solve problems faster

Interact with customers in real time. Our live video interaction lets you solve customer problems whenever they need help most

8x8 - Your dedicated communications partner in the Philippines & Singapore

On Demand Customer Support with 8x8 Video Interaction API in SG & Philippines 4

Direct connections with operators

Redundancy assurance with fallbacks for each APAC destination

High quality direct connections with local APAC operators boosting global coverage

Local expertise, market know-how

A single partner for the entire region with expertise in local market constraints

24/7 support in the Philippines & Singapore

On Demand Customer Support with 8x8 Video Interaction API in SG & Philippines 1

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Build a business case for omnichannel transformation

Why 8x8 Video Call API for the Philippines & Singapore?

Lengthy phone calls and email screenshots

Video Call eliminates this pain point by allowing customers to initiate live video chats with agents, enabling real-time, personalised assistance.

Cumbersome downloads or installations

With the web-based Video Call platform, there's no need for any downloads or installations. Customers can connect seamlessly with just a click of a link.

Unnecessary service trips

Video Call eliminates unnecessary service trips by enabling remote diagnosis and problem-solving. This leads to significant cost savings, improved efficiency, and streamlined organisational processes.

Delays in issue resolution

With real-time interaction through live video chats, Video Call enables prompt collaboration between experts, field agents, and customer support teams. This ensures that issues are addressed quickly when customers need help the most.

79% of customers say that personalised service is more important to them than personalised marketing

Frequently Asked Questions (FAQs)

The 8×8 Video Call API is a powerful tool that allows service-based businesses to integrate video communication capabilities into their applications and services. 

This API enables businesses to offer real-time video interactions with their customers, enhancing the quality of remote service delivery. 

With the 8×8 Video Call API, businesses can provide seamless video communication, including features such as video calls, screen sharing, file sharing, and more. 

By leveraging this API, service-based businesses in the Philippines and Singapore can enhance customer satisfaction, improve remote collaboration, and provide personalized and interactive experiences.

Important information:

  • The 8×8 Video Call API enables video communication integration for service-based businesses.
  • It offers features like video calls, screen sharing, and file sharing.
  • Businesses can enhance customer satisfaction and remote collaboration using the Video Call API.

The 8×8 Video Call API works by providing a set of programmable interfaces that allow businesses to embed video communication capabilities into their applications and services. 

Through RESTful API endpoints, developers can initiate video calls, manage video session features, and retrieve session details. The Video Interaction API seamlessly integrates with existing business applications, enabling users to engage in real-time video interactions without the need for separate video conferencing platforms. It supports advanced features like screen sharing and file sharing, enhancing the collaborative nature of video interactions.

Important information:

  • The 8×8 Video Call API offers programmable interfaces for video communication.
  • It integrates with existing business applications for seamless video interactions.
  • Advanced features like screen sharing and file sharing enhance collaboration.

The 8×8 Video Call API provides service-based businesses with a range of essential features that enhance their video communication capabilities. These features include:

  • Video Calls: Users can initiate video calls with customers, enabling face-to-face interactions and personalized service delivery.
  • Screen Sharing: Service providers can share their screens with customers, allowing them to showcase presentations, demonstrate products, or provide visual guidance effectively.
  • File Sharing: Users can easily share files during video interactions, facilitating seamless information exchange and enhancing collaboration.

Important information:

  • Video Calls enable face-to-face interactions with customers.
  • Screen Sharing allows for effective visual presentations and guidance.
  • File Sharing facilitates seamless information exchange during video interactions.

Security is a top priority for the 8×8 Video Call API. It employs industry-standard encryption protocols to ensure the confidentiality and integrity of video communication and sensitive data.

The API is designed to comply with data protection regulations, such as the Personal Data Protection Act (PDPA) in Singapore and the Data Privacy Act of 2012 in the Philippines. 

Additionally, 8×8 implements advanced security features like user authentication, access controls, and secure transmission to safeguard business communication.

Important information:

  • The 8×8 Video Interaction API uses encryption protocols to secure video communication.
  • It complies with data protection regulations for user data privacy.
  • Advanced security features protect business communication.

Integrating the 8×8 Video Call API into service-based business applications is a straightforward process. 

Businesses need to sign up for an 8×8 account and obtain API credentials. The API documentation provides comprehensive guides and code samples for different programming languages, making it easier for developers to integrate the Video Interaction API. 

Businesses can utilize the API endpoints to initiate video calls, manage session features, and retrieve session details. By successfully integrating the 8×8 Video Interaction API, service-based businesses can elevate their service delivery by incorporating real-time video interactions.

Important information:

  • Sign up for an 8×8 account and obtain API credentials.
  • Utilize the comprehensive API documentation and code samples.
  • Use API endpoints to implement video communication features within business applications.

Ready to get started? Contact us!

Any sales or general enquiries?

Complete the form on the right or email cpaas-sales@8×8.com