8x8 Voice APIs​

Build customer trust with Voice APIs for businesses

Best Voice API Provider for Voice APIs in Philippines & Singapore: 8x8 Voice APIs 5
Best Voice API Provider for Voice APIs in Philippines & Singapore: 8x8 Voice APIs 3

Elevate customer trust with 8x8 Voice APIs in the Philippines & Singapore

Ensure privacy with call masking, keep customers in your application with app-to-app calls, and increase delivery rates with voice messaging

App-to-App Calling with 8x8 Voice APIs

Seamless embedding directly into your app’s code

Use data instead of consuming customers’ mobile minutes

Call Masking with 8x8 Voice APIs

Connect your users securely while protecting their privacy

Add an extra layer of security to your communication channels

Voice Messaging with 8x8 Voice APIs

No call length limit, enabling you to deliver lengthy messages seamlessly

Choose from a variety of voices and pre-recordings for a personalised touch

8x8 - Your dedicated communications partner in the Philippines & Singapore

Best Voice API Provider for Voice APIs in Philippines & Singapore: 8x8 Voice APIs 4

Direct connections with operators

Redundancy assurance with fallbacks for each APAC destination

High quality direct connections with local APAC operators boosting global coverage

Local expertise, market know-how

A single partner for the entire region with expertise in local market constraints

24/7 support in the Philippines & Singapore

Best Voice API Provider for Voice APIs in Philippines & Singapore: 8x8 Voice APIs 5

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Build powerful connections with voice solutions

Why 8x8 Voice APIs for the Philippines & Singapore?

Protect customer privacy

8x8 offers global integration, ensuring reliable infrastructure and secure communication

Increase delivery rates

Increase the likelihood of recipients receiving critical messages such as passwords, alerts, and sensitive data with 8x8 Voice Messaging

Enhance engagement with seamless in-app communication

8x8 App-to-App Calling provides a seamless in-app calling experience with built-in number masking, to enhance customer engagement while maintaining user privacy

Global integration and reliability

8x8 offers global integration, ensuring reliable infrastructure and secure communication

Protecting your customer privacy is a necessity

Frequently Asked Questions (FAQs)

The 8×8 Voice solution allows customer support in Singapore and the Philippines to integrate voice communication capabilities into their applications and systems. 

By leveraging 8×8 App-to-App Calling, businesses can embed real-time, secure voice calling capabilities into any mobile application or web browser quickly and conveniently. Customers can receive seamless and enhanced customer support without leaving the app. Support teams can also gain better insights with reports and statistics on each call, improving overall customer satisfaction and engagement.

Important information:

  • 8×8 Voice enables secure voice communications for customer support.
  • 8×8 App-to-App Calling offers reports and statistics of each call session for better insights.
  • Customer support teams can enhance customer engagement and satisfaction using 8×8 Voice.

The 8×8 Voice API works by providing a set of programmable interfaces that allow customer support to control and manage voice calls. 

Through RESTful API endpoints, developers can initiate outgoing calls, receive incoming calls, and manage call features. The Voice API integrates seamlessly with existing customer support systems, allowing agents to handle calls directly from their applications. 

It also provides real-time call status updates and notifications, ensuring that customer support have full visibility and control over their voice communication processes.

Important information:

  • The 8×8 Voice API offers programmable interfaces for voice call control.
  • It integrates with customer support systems and enables call handling from within applications.
  • Real-time call status updates and notifications provide visibility and control.

8×8 Voice APIs offer a range of essential features that customer support teams can leverage to optimize their operations. These features include:

  • Interactive voice response: Our text to speech solution provides the best customer experience by adding multi-level IVR menus to your call flow.
  • Local languages: Localize your voice calls with our text to speech platform, available in 45 local languages.
  • Logs and reports: Easily access your call reports through the customer portal.
  • Virtual phone numbers: Voice-enabled virtual phone numbers allow your customers to call you bridge calls and connect participants
  • Numbers pool management: Use convenient API methods to manage and configure your pool of virtual phone numbers
  • Call handles: Programmatically connect callers, play TTS or sound files, or capture Dual Tone Multi-Frequency inputs

Security is a top priority for 8×8. Data is encrypted in-transit and at-rest, utilising strong encryption technologies, such as the Transport Layer Security (TLS) version 1.2, Short Message Peer-to-Peer (SMPP) protocol via TLS, and the 256-bit AES algorithm in Galois Counter Mode (AES-GCM).

8×8 maintains externally validated support for data security regulations and standards, including SOC 2 Type II, FISMA/NIST, HIPAA, and PCI-DSS, and are designed to comply with data protection regulations, such as the Personal Data Protection Act (PDPA) in Singapore and the Data Privacy Act of 2012 in the Philippines. 

Important information:

  • 8×8 uses encryption protocols to secure all voice communications.
  • We comply with data protection regulations for customer data privacy in the Philippines and Singapore.

Integrating the 8×8 Voice API into customer support systems is a straightforward process. First, customer support need to sign up for an 8×8 account and obtain API credentials. 

The API documentation provides comprehensive guides and code samples for different programming languages, making it easier for developers to integrate the Voice API into their applications. 

Customer support can utilize the API endpoints to initiate calls, manage call features, and retrieve call data. With the 8×8 Voice API successfully integrated, customer support can offer seamless voice communication capabilities to their customers.

Important information:

  • Sign up for an 8×8 account and obtain API credentials.
  • Utilize the comprehensive API documentation and code samples.
  • Use API endpoints to control and manage voice calls within customer support systems.

Ready to get started? Contact us!

Any sales or general enquiries?

Complete the form on the right or email cpaas-sales@8×8.com